Google reviews have the power to make or break your online reputation and ultimately your business. In this internet era, google reviews flourish as word of mouth, which can influence your potential customers before they visit your store or even sometimes before they go through your website. Hence, google reviews are crucial.
Unfortunately, there are people who drop false, negative, or fake reviews on google. However, having both negative and positive reviews is a good thing, because it shows that your business is real, you’re not just begging reviews in your favor from your friends.
Every business has some amount of negative review whether it’s a top-rated huge business or an underrated small business because you cannot keep everyone happy as some factors are not in the control of the business.
But the question that matters is – how to deal with a negative review. The best way is to get more positive reviews. In this article, we’ll guide you on how to remove or delete google reviews.
5 Simple Steps to Remove Google Review
If someone has dropped a false or fake review for your business or it violates Google’s review policy, then you can remove it using Google Maps or Google search.
The removed review will disappear from both sides. Unfortunately, there’s no delete button to make it disappear as easy as pie. So for removing, you have to ask for review removal which means you have to flag that review as inappropriate.
Now there are two ways to flag the review as inappropriate which are –
- Google Maps 2. Google Search
Remember: You can only remove a review if it’s fake, spammy, or false. You can’t remove a review just because you don’t like it or disagree with it.
There’s no appropriate or perfect way to measure the experience of customers and Google never involves between the business and customers’ disagreement about facts.
As per Google’s review policy, prohibited and restricted content includes – hate speech, misinformation, illegal content, terrorist content, offensive content, etc.
Flag Review as Inappropriate Using Google Maps
Step 1: Open Google Maps on your android phone or tablet/ computer/ iPhone or iPad.
Step 2: Tap your profile picture, at the top right, to open your business profile.
Step 3: Tap on Reviews.
Step 4: Find the review that you want to remove.
Step 5: Click on three dots or ellipsis (tap more) and select Report Review.
Simple, no? You can even report an abusive user as well, for which the option of Report User will be shown when you tap on the user (reviewers) name on google maps.
Flag Review as Inappropriate Using Google Search
Step 1: Open Google Search on your android phone or tablet/ computer/ iPhone or iPad.
Step 2: Tap your profile picture, at the top right, to open your business profile.
Step 3: Tap on Reviews.
Step 4: Find the review that you want to remove.
Step 5: Click on three dots or ellipsis (tap more) and select Report Review.
The process to flag reviews using google is almost similar as done on google maps. Also whether you’re using android phone or tablet/ computer/ iPhone or iPad the process for removing the google review will stay the same.
You can also remove the google review that you have written in past. Follow the below-mentioned steps to remove it.
Steps to Remove the Review that You’ve Written on Google
Step 1: Open Google Maps on your phone, computer, iPhone, or iPad.
Step 2: Tap on three dots or ellipsis (tap more button) and select Your Contributions.
Step 3: Find the review you would like to delete.
Step 4: Click on the three dots, at the top right corner of the review you want to delete.
Step 5: Select Delete Review, to remove the review.
It’s so simple, right? You can even edit your review by clicking on the Edit Review option that appears above the delete review option.
It’s impossible to get 100% positive or 5 stars review for any business. There will always be a customer who had unsatisfying or not up-to-mark experience with your business. So it’s not necessary to remove such reviews but it doesn’t mean to carry loads of such reviews because your potential customers can see them before making a decision to be your customer. Leaving a review should never be a chore for your customers. Grab your reviews makes leaving reviews simple for customers. Hence, consider the suggestions and find your own way to deal with them.
There are some ways to deal with it which can be your alternative option if you don’t like to go for the review deleting option. These are mentioned below:
Other Ways to Respond to Your Google Reviews
- Respond kindly to your customer (reviewer). This might make the reviewer to remove the negative review or respond positively as he/she feels to be answered or appreciated.
- If necessary, apologize and promise to work on it or make it right or better. Apologizing doesn’t make you small or it does not mean you’re wrong and other is absolutely right. It means that you value your customer (reviewers), their feelings, and not your online reputation.
- Fix the issue by offering the reviewer an appropriate solution. If any customers have a negative experience, then generally they seek for solution to the problem from your company. Hence, it’s a good opportunity to offer them solutions and make them happy or satisfied. This may have the power to convert a negative review to a positive review.
Tip: Collaborate with Grab Your Review, an all-in-one customer review management platform that helps to increase your positive reviews.
- Get more positive Google reviews from your customers. This can help to push the negative reviews bottom side or downwards and keep the positive reviews on top of google.
Hope, you have enjoyed reading this blog and the steps mentioned above were helpful to you to remove google reviews! for more articles please follow LiveWebDigital if you want to Write for us Digital Marketing please mail us at [email protected]
